Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Before
After
Before
After
Before
AfterThe DryMark Restoration Hoboken Guarantee
When we say we stand behind our work, we mean it literally. Every job we complete in Hoboken carries a signed, written guarantee under The Haven Standard - not a verbal “we’ll take care of it” that evaporates when the truck pulls away. Our 365-Day Done Right Promise means that if anything we restored, rebuilt, or dried isn’t right, we make it right. No arguments, no runaround, no “that’s normal settling.” Alicia Brennan built this company in 2011 after years as a claims adjuster watching homeowners lose fights with restoration contractors who had no paper trail and no skin in the game. We fixed that by making our guarantee a document with a clause number, not a handshake.
What’s Covered
- Workmanship on every repair and rebuild. Our carpenters, drywall crews, and finish trades in Hoboken are employees, not day laborers, and their work is warranted for a full year from completion.
- Parts and materials we supply. We source through verified distribution channels, and if a material fails due to defect or our installation, we replace it under our labor warranty at no charge.
- Site protection and final cleanup. We leave your Hoboken property broom-clean, with protective coverings removed and debris hauled - guaranteed in writing before we start.
- On-time arrival windows. For scheduled reconstruction and non-emergency work, we commit to a two-hour window and call 30 minutes out. Chronic lateness without communication voids our own standard.
- Honest pricing with zero scope creep. Haven Standard, Clause 1: the written price you approve is the price you pay. We do not add line items once our crew is inside your home. If we find concealed damage, we document it, photograph it, and write a supplemental scope for your approval before continuing - never after the fact.
- Photo documentation on every visit. Every crew member photographs arrival condition, work in progress, and completion state. You receive this record as a standard deliverable, not an upsell.
- Moisture verification on water jobs. “Dry” is not a feeling; it is a reading. We document daily moisture logs to IICRC standards using calibrated meters, and we do not sign off until materials hit established drying goals.
Our Satisfaction Promise
If you’re not satisfied, here’s exactly what happens. You call (551) 212-1580 and speak to a live person - no voicemail tree, no “leave a message and we’ll call back tomorrow.” You describe the concern. We schedule a return visit within 24 hours for emergency-related issues, or at the next available appointment for reconstruction items. Alicia Brennan or a senior technician inspects the work against the original written scope and photo record. If we missed something, we fix it. If we disagree on whether something is “right,” we default to the documented standard - the moisture log, the photo, the written specification - not opinion. The 365-Day Done Right Promise is a signed guarantee stamped on every job, not a marketing line we retreat from when it’s inconvenient. Since 2011, we’ve restored over 12,000 homes, and every single one left with a written price before work started and a documented record when the crew departed. That paper trail is your leverage, and it’s why we keep it.
BeforeAfterLicensed & Insured Backing
A guarantee is only as solid as the company behind it. We’re state-licensed and carry full insurance and bonding, which means if something goes seriously wrong - structural damage, injury on your property, a failed repair that causes secondary loss - there’s actual coverage, not just a promise. Alicia Brennan established this backing from day one because she saw too many Hoboken and Hudson County homeowners discover too late that their “contractor” was a guy with a truck and a cell phone. Our technicians are background-checked, uniformed, and named on your work order before they arrive. Their license status is verified, not assumed. The equipment we deploy - Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry systems - is documented to IICRC, RIA, and IFA standards, producing the psychrometric data and daily drying logs that turn restoration invoices into payable insurance claims. That documentation is part of your guarantee too. When your adjuster asks “how do you know it was dry,” you hand them a log with vapor pressure differentials and grain depression readings, not a shrug.
Free Second Opinion on Any Written Estimate
Bring us a competitor’s written estimate for water damage, mold remediation, fire restoration, or reconstruction work in Hoboken. We’ll review it at no charge. We do this because Haven Standard, Clause 1 was built to end the “call for pricing” habit that leaves homeowners vulnerable to scope creep and surprise invoices. A written price before work starts is not a favor we extend sometimes. It is the founding promise of this company, and we will verify whether another estimate meets that same standard.
What Our Guarantee Requires From You
Our guarantee is mutual. We ask that you report concerns promptly - within the 365-day window, while records and crew memories are fresh. We ask that you allow reasonable access for inspection and correction. And we ask that you preserve the documentation we provide: the written scope, the photo record, the moisture log, and the signed warranty itself. These documents are your proof of what was promised and what was delivered. In our experience, the homeowners who never need them are the ones who keep them anyway.
How to Invoke Your Guarantee
Call (551) 212-1580 any time. Live dispatch answers 24 hours a day, 7 days a week. Reference your job number and the date of completion. We’ll pull your file - photo record, drying logs, written scope, and warranty - and schedule resolution. For emergency-related callbacks, we prioritize same-day response. For reconstruction items, we commit to inspection within 48 hours and scheduling correction within one week, weather and material availability permitting.
Written by Alicia Brennan, Owner at DryMark Restoration Hoboken, serving Hoboken since 2011.